Terms & Conditions

1. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.

2. Services

Rocket City AI Solutions, LLC ("Company") provides AI-powered voice agent services to service businesses. Our services include inbound call handling, appointment scheduling assistance, and FAQ responses. We send booking confirmations and reminders via email to people who schedule a demo or consultation directly with us.

3. Client Responsibilities

Businesses that engage Rocket City AI Solutions agree to:

• Provide accurate business information for AI agent configuration.
• Ensure their use of our services complies with all applicable laws, including telemarketing, privacy, and consumer protection regulations.
• Obtain any necessary consents from their customers for AI-handled communications, and document, retain, and produce proof of such consent upon request. Consent records must be retained for a minimum of five (5) years or such longer period as required by applicable law.
• Keep payment information current and pay fees when due.
• AI identity disclosure: Configure AI voice agents to identify, at the beginning of each outbound call, the name of the business and the purpose of the call. AI voice agents must also disclose their AI nature when directly and sincerely asked by a call recipient. Clients may not instruct or configure AI agents to deceive any person about the artificial nature of the voice.
• Consent revocation: Honor all opt-out and revocation requests within 10 business days. A confirmatory message may be sent within 5 minutes of receiving a revocation request, provided it contains no marketing content.
• Regulatory monitoring: Client is responsible for monitoring applicable FCC rulemaking proceedings (including FCC Docket No. 23-362 regarding AI-generated voice consent requirements) and updating their practices accordingly. Rocket City AI Solutions does not warrant that use of our services satisfies the requirements of any pending or future rule.

3a. Prohibited Uses

Clients may not use our services for any of the following:

• Outbound robocalls or spam. Our agents answer inbound calls only. Using or attempting to use our system to place outbound AI-generated calls or texts without prior express written consent from recipients is prohibited.
• TCPA violations. Calling numbers on the National Do Not Call Registry (except where permitted by law) or any activity that violates the Telephone Consumer Protection Act.
• DNC scrubbing. Clients using outbound voice or SMS campaigns must scrub call and contact lists against the National Do Not Call Registry and any applicable state or internal suppression lists at least every 31 days. Clients must maintain an active DNC Registry subscription and an internal suppression list of individuals who have requested no further contact.
• Calling hours. No calls may be initiated before 8:00 a.m. or after 9:00 p.m. in the called party's local time zone, unless the called party has given prior express consent to calls outside those hours. Some states impose narrower windows (e.g., 9:00 a.m.–9:00 p.m.); clients are responsible for determining and applying the correct hours for each jurisdiction they contact.
• Prohibited call targets. No calls may be placed to 911 or emergency telephone lines, hospital or healthcare facility emergency lines, patient rooms in hospitals or elderly care facilities, or paging services.
• Caller ID spoofing. Clients may not transmit misleading or inaccurate caller identification information in violation of the Truth in Caller ID Act, 47 U.S.C. § 227(e). Caller ID must accurately reflect the business placing the call.
• Illegal purposes. Any use that violates federal, state, or local law — including fraud, harassment, threats, or impersonation.
• HIPAA-regulated communications. Handling, transmitting, or discussing Protected Health Information (PHI) without a signed Business Associate Agreement with Rocket City AI Solutions.
• Recording without consent. Recording calls in violation of applicable wiretapping or two-party consent laws (required in CA, FL, IL, PA, WA, and other states). Clients are responsible for ensuring their state's consent requirements are met before enabling call recording.
• Sensitive data in contact lists. Clients must not upload to our systems contact lists or campaign data containing Social Security numbers, financial account numbers, payment card data, health information, or other sensitive personal information beyond what is minimally necessary for the campaign (e.g., phone number, name, appointment time).

Violation of this policy may result in immediate service suspension and termination without refund.

4. Fair Use Policy

The AI Voice Agent plan includes up to 600 minutes of connected AI call time per calendar month. Usage beyond 600 minutes in a month is billed as overage at $0.40 per additional minute, invoiced in arrears with the next monthly charge. We will make reasonable efforts to notify clients when monthly usage reaches approximately 80% of the included minutes. Unused minutes do not roll over.

Full billing terms are set out in each client's signed Master Service Agreement.

5. Payment Terms

Services are billed monthly. Fees are due at the start of each billing cycle. Failure to pay may result in suspension or termination of services. All fees are non-refundable except as required by applicable law.

6. Limitation of Liability

To the maximum extent permitted by law, Rocket City AI Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including missed calls, scheduling errors, or service interruptions. Our total liability for any claim shall not exceed the fees paid in the 30 days preceding the claim.

6a. Security

Rocket City AI Solutions maintains the following security controls in the delivery of our services:

• All data in transit is encrypted via HTTPS/TLS.
• Call recordings and transcripts are accessible only to authorized personnel and the applicable client.
• Our AI voice and telephony infrastructure (Deepgram, Anthropic, ElevenLabs, Twilio, Supabase) operates under enterprise-grade security programs.
• Payment card data is not stored by Rocket City AI Solutions.
• We will notify affected clients of any data breach involving their customer data as required by applicable law.

Clients are responsible for the security of any credentials, API keys, or access tokens shared with us during onboarding. Rocket City AI Solutions is not liable for breaches arising from client-side credential compromise.

6b. Indemnification

Client agrees to indemnify, defend, and hold harmless Rocket City AI Solutions, LLC, its members, officers, employees, and agents from and against any losses, costs, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Client's use of our services in violation of these Terms;
• Client's violation of any applicable law or regulation, including the TCPA, TSR, CAN-SPAM Act, or any state telemarketing statute;
• Any claim by a third party (including regulatory fines or consumer claims) arising from Client's calling, texting, or AI voice practices;
• Client's infringement of any third-party intellectual property or privacy rights;
• Any content, data, or instructions Client provides to configure our services.

Rocket City AI Solutions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Client, in which event Client will cooperate fully in asserting any available defenses.

7. Intellectual Property

All content, software, and materials provided by Rocket City AI Solutions remain our exclusive property. Clients receive a limited, non-transferable license to use our services during their active subscription.

8. Termination

Either party may terminate services with 30 days written notice. We reserve the right to terminate immediately for violation of these terms, non-payment, or misuse of our platform.

9. Governing Law

These terms are governed by the laws of the State of Alabama. Any disputes shall be resolved in the courts of Madison County, Alabama.

10. Changes to These Terms

We may update these terms at any time. Continued use of our services after changes are posted constitutes acceptance. We will notify active clients of material changes via email.

11. High-Risk Use Disclaimer

Our services are not designed for use in medical, emergency dispatch, aviation, nuclear, or other safety-critical environments where AI errors could result in physical harm or loss of life. Rocket City AI Solutions disclaims all liability for use of our services in such contexts.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms continue in full force and effect.

13. Assignment

Client may not transfer or assign this agreement or any rights or obligations under it — by operation of law or otherwise — without our prior written consent. Rocket City AI Solutions may assign this agreement or any part of it without restriction. Any attempted assignment in violation of this section is void.

14. Survival

The following sections survive termination or expiration of this agreement for any reason: Section 3 and 3a (Client Responsibilities and Prohibited Uses), Section 6 (Limitation of Liability), Section 6b (Indemnification), Section 7 (Intellectual Property), Section 9 (Governing Law), and Section 12 (Severability), as well as any other provisions that by their nature should survive termination.

15. Contact

Questions or concerns about these Terms? Reach us at: